Terms and Conditions

It is important you also read and understand our Privacy Policy, Reversal Policy, and Cookies Policy which are an integral part of these Terms & Conditions.

This Service Agreement (the “Agreement”) is made by and between First Digital Group d.o.o and whose IT’S registered address located at Kidriceva ulica 24, 3000, Celje, Slovenia (“firstdigitalgroup”), and you (“You”, “Your), as a client utilizing thefirstdigitalgroup.com technical support services.

thefirstdigitalgroup.com is a corporation that operates and maintains a website at the URL “www.thefirstdigitalgroup.com” (the “Website”) and provides technical support services – described in more detail below (the “technical support services”, and together with the Website, the “Service”). By using the Service, you agree to be bound by these Terms of Service (this “Agreement”). If you object to anything in this Agreement or the Privacy Policy, do not use the Service. This Agreement is subject to change by us at any time, effective upon posting on the Website, and your use of the Service after such posting will constitute acceptance by you of such changes. This Agreement includes our Privacy Policy and any notices regarding the Website.

Description of the Service

thefirstdigitalgroup.com provides users with access to its experts in the field of technical support services. The services include but ARE NOT limited to computer configuration and programs installations. Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Agreement. You are responsible for obtaining access to the Service, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Service, including a computer and modem or other access devices.

By accessing the Website, you consent to have this Agreement provided to you in electronic form. Please print a copy of this document for your records. To retain an electronic copy of this Agreement, you may save it ON any word processing program. You have a right to a paper copy of this Agreement. If you would like a paper copy, please contact us by completing the form here. If you request a paper copy of the Agreement, your account will be suspended until you return a signed copy of the paper agreement to firstdigitalgroup.com.

The services offered under this site are being charged in Euros and USD.

Proprietary Rights

thefirstdigitalgroup.com owns and retains all proprietary rights in the Service. The Website contains the copyrighted material, trademarks, and other proprietary information of firstdigitalgroup.com, and its licensors. Except for that information which is in the public domain or for which you have been given written permission, you agree not to reproduce, duplicate, copy, sell, trade, resell, modify, publish, transmit, distribute, perform, display, create derivative works, or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service or computer code that powers the Service (hereafter sometimes “Software”). You may not post, distribute, reproduce or create derivative works in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. As between You and thefirstdigitalgroup.com, You own all right, title and interest in your logos and trademarks. This is so, once they are not derived from thefirstdigitalgroup.com proprietary information. You agree to and hereby do grant firstdigitalgroup.com the limited, non-exclusive right and license to reproduce, distribute, display and use any of your content and intellectual property as necessary to perform its obligations under this Agreement. You also grant firstdigitalgroup.com a license to use your name and logo in firstdigitalgroup.com marketing materials and customer lists, including on the firstdigitalgroup.com website.

Privacy

For more information visit our Privacy Policy, which is incorporated into this Agreement. Further, you acknowledge, consent and agree that firstdigitalgroup.com may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any your content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of firstdigitalgroup.com, its users and the public.

Personal Use

The Service is made available to you for your personal use only. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service. You are responsible for maintaining the confidentiality of your Service password and account, if applicable, and are responsible for all activities that occur thereunder. firstdigitalgroup.com reserves the right to refuse service to anyone at any time without notice for any reason.

Proper Use

You agree that you are responsible for your own communications and for any consequences thereof. Your use of the Service is subject to your acceptance of and compliance with this Agreement. You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence. You shall not, shall not agree to, and shall not authorize or encourage any third party to: (i) use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as determined by firstdigitalgroup.com in its sole discretion; (ii) upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property rights or another proprietary, contractual or fiduciary rights or obligations; (iii) prevent others from using the Service; or (iv) use the Service for any fraudulent or inappropriate purpose. Violation of any of the foregoing may result in immediate termination of this Agreement and may subject you to state and federal penalties and other legal consequences. firstdigitalgroup.com reserves the right, but shall have no obligation, to investigate your use of the Service in order to determine whether a violation of this agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.

Unauthorized Uses

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service or firstdigitalgroup.com. You may not reverse engineer or reuse source code that is in public view. This includes any and all javascript. The code is firstdigitalgroup.com copyright. You shall not transmit any worms or viruses or any code of a destructive nature. You agree not to modify the Software in any manner or form, nor to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is provided by firstdigitalgroup.com for use in accessing the Service. You acknowledge that the Service is not intended for permanent storage and agree not to use the Service for archiving or back-up purposes.

Blocking of IP Addresses

In order to protect the integrity of the Service, firstdigitalgroup.com reserves the right at any time in its sole discretion to block Registrants and Members from certain IP addresses from accessing the Website.

Modifications to Service

firstdigitalgroup.com reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that firstdigitalgroup.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Disclaimers of Warranties

firstdigitalgroup.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND QUIET ENJOYMENT. firstdigitalgroup.COM MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS-FREE, ERROR-FREE, ACCURATE OR RELIABLE. firstdigitalgroup.COM DOES NOT MAKE ANY WARRANTY THAT ANY DEFECT IN THE SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM firstdigitalgroup.COM OR THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

THE SERVICES, INCLUDING THE WEBSITE, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. ANY MATERIAL AND/OR DATA OBTAINED OR DOWNLOADED THROUGH THE SERVICES IS DONE AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE CAUSED BY SUCH MATERIAL OR DATA INCLUDING ANY LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.

You agree that you must evaluate, and bear all risks associated with, the use of the Service, including any reliance on the accuracy, completeness, or usefulness of the service. In this regard, you acknowledge that you may not rely on any Content created by firstdigitalgroup.com or submitted to firstdigitalgroup.com and all other parts of the Service. Use of the Website and the Services may result in technical malfunction, delay, or other problems with other systems, programs, or computer hardware. firstdigitalgroup.com cannot and does not guarantee compatibility with other systems and hardware.

Third-Party Content

Certain content, products, and services available via the Service may include materials from third parties. In addition, firstdigitalgroup.com may provide links to certain third-party websites. You acknowledge and agree that firstdigitalgroup.com is not responsible for examining or evaluating the content or accuracy of any such third-party material or websites. Links to other websites are provided solely as a convenience to you. Because firstdigitalgroup.com has no control over such sites and resources, you acknowledge and agree that firstdigitalgroup.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that firstdigitalgroup.com is not in any way responsible for any such use by you.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will firstdigitalgroup.com be liable to you or any third person for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if firstdigitalgroup.com has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from your inability to access or obtain any goods, data, information or services through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any content posted on the Website or transmitted to you or other users of the Service; or (vi) any inaccurate or out-of-date content produced by the tools or published on the Website; or (vii) any other matter relating to the Service. Notwithstanding any provision to the contrary, firstdigitalgroup.com’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to firstdigitalgroup.com in the twelve (12) months prior to the claimed injury or damage.

Indemnity by the Client

You agree to indemnify and hold firstdigitalgroup.com, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties and/or your negligent or willful acts, and/or the violation by you of firstdigitalgroup.com’s or any third party’s rights, including without limitation privacy rights, other property rights, trade secret, proprietary information, trademark, copyright, or patent rights, and claims for libel slander, or unfair trade practices in connection with the use or operation of the Service. Your obligation to indemnify will survive the expiration or termination of this Agreement by either party for any reason.

Confidential Information

You agree to hold firstdigitalgroup.com Confidential Information in confidence during the term of this Agreement and for a period of four (4) years after termination of this Agreement. You agree that, unless required by law, you will not make firstdigitalgroup.com’s Confidential Information available in any form to any third party or use firstdigitalgroup.com’s Confidential Information for any purpose other than the implementation of this Agreement. If you are required by law to disclose firstdigitalgroup.com’s Confidential Information, you will provide firstdigitalgroup.com with reasonable notice of your intent to comply and provide all reasonable cooperation in assisting firstdigitalgroup.com to minimize the disclosure.

“Confidential Information” means any information disclosed by firstdigitalgroup.com to you under circumstances that would lead a reasonable person to conclude that the information was confidential. Notwithstanding the above, the following types of information shall be considered Confidential Information, regardless of whether they are marked as such: any software or documentation related to the Services, trade secrets, technical know-how, inventions, educational materials, product development plans, pricing, marketing plans, and customer lists. Confidential Information shall not include information that: (i) is or becomes generally available through no act or omission of yours; (ii) was in your lawful possession prior to the disclosure and had not been obtained by you either directly or indirectly from firstdigitalgroup.com or (iii) is lawfully disclosed to you by a third party without restriction on disclosure. In the event that you become aware of unauthorized use or disclosure of any firstdigitalgroup.com Confidential Information, you will promptly inform firstdigitalgroup.com and provide reasonable assistance in the investigation or prosecution of any such unauthorized use or disclosure.

Term and Termination

This Agreement will remain in full force and effect while you use the Services. You may cancel your use of the Service at any time, for any reason by providing notice to firstdigitalgroup.com by completing the form at firstdigitalgroup.com. firstdigitalgroup.com may, at any time and for any reason, terminate this Agreement, your account or your use of the Services by sending a notice to you at the email addressed to your email account or by email or courier service to the address you provided for the Services. All notices to you shall be deemed effective on the first calendar day following the date of electronic mailing or on the fourth calendar day following the date of first-class mailing or deposit with a commercial courier service. In the event of termination, your account will be suspended and disabled and you may not be granted access to your account or any files or other content contained in your account. If firstdigitalgroup.com terminates your use of this Service because you have breached this Agreement, you will not be entitled to any refund of unused fees that you have paid to firstdigitalgroup.com. Sections of this Agreement relating to (1) your account, password and security, (2) disclaimer of warranties and limitation of liability, (3) indemnification, (4) confidentiality and proprietary information, and (5) jurisdiction and choice of law, shall survive such termination, as well as any other provisions, which by their nature may survive such termination.

Jurisdiction and Choice of Law

If there is any dispute arising out of the Service, you expressly agree that any such dispute shall be governed by the laws of Slovenia, without regard to its conflict of laws provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the city of Ljubljana, for the resolution of any such dispute.

Other

The failure of firstdigitalgroup.com to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The Terms of Service, the Privacy Policy and firstdigitalgroup.com’s other customer policies posted on the Website constitute the entire agreement between you and firstdigitalgroup.com and govern your use of the Service, superseding any prior agreements between you and firstdigitalgroup.com (including, but not limited to, any prior versions of the Terms of Service). You agree that, except as otherwise expressly provided in this Agreement, there shall be no third-party beneficiaries to this Agreement.

Reversals

Definition of Reversal

A Reversal is the drawback that Merchant provides a buyer/payer for the value of a purchase.
Payment Gateway will apply Reversals upon Merchant request. An exception to this rule
applies when the payment instrument’s issuer requests a Reversal, based on a claim from a payer,
backed by the applicable legislation and as long as said issuer provides the technology required for
this process.

Reversal Applicability

A Reversal will apply in the following events:

When the buyer/payer has been the object of fraud.
When Merchant suspects payer identity theft, in which case the Merchant must authorize Reversal.
When the buyer/payer has not requested the purchase.
When the value of a purchase is charged and discounted from the buyer more than once.
When the buyer has revoked his / her authorization to charge for periodic payments from his / her cards or bank accounts before the payment instrument’s issuer and the Merchant, and said charges have continued after the date of reversal.
Upon Merchant request, when the buyer/payer has made a mistake when selecting the product.
Upon Merchant request, when the buyer/payer exercises his / her right of first refusal before the Merchant.
When the Merchant has cancelled the sale in lieu of product stock.
Upon Merchant request when the product has not been received promptly by the buyer/payer.
Upon Merchant request when the product delivered by the Merchant does not correspond to that requested by the buyer/payer.
Upon Merchant request when the product is delivered by the Merchant to the buyer/payer in bad condition, bad quality or defective.
Upon Merchant request when the product does not meet the manufacturer’s specifications or those described in the information provided around the product, or when it does not meet the needs for which it was produced or sold.
The Merchant or the payment instrument’s issuer will notify PSP of said request so that PSP may proceed to reverse payment.

Procedure for the request of Reversals

Reversal requests must be sent by the Client or by the corresponding payment instrument’s issuer to info@thefirstdigitalgroup.com.

A request for Reversal from Merchant must include:

Transaction number.
Transaction date.
Transaction value.
Reversal amount requested.
An express statement of the reason or reasons that are grounds for the payment Reversal request; they must correspond to one or some of those mentioned in “Reversal Applicability” section of this Policy.

Exemption from liability

The Merchant is held liable for its own Reversal order or

It is important you also read and understand our Privacy Policy, Reversal Policy, and Cookies Policy which are an integral part of these Terms & Conditions.

This Service Agreement (the “Agreement”) is made by and between First Digital Group d.o.o and whose IT*’*S registered address located at Kidriceva ulica 24, 3000, Celje, Slovenia (“firstdigitalgroup”), and you (“You”, “Your), as a client utilizing thethefirstdigitalgroup.com technical support services.

thethefirstdigitalgroup.com is a corporation that operates and maintains a website at the URL “www.thethefirstdigitalgroup.com” (the “Website”) and provides technical support services – described in more detail below (the “technical support services”, and together with the Website, the “Service”). By using the Service, you agree to be bound by these Terms of Service (this “Agreement”). If you object to anything in this Agreement or the Privacy Policy, do not use the Service. This Agreement is subject to change by us at any time, effective upon posting on the Website, and your use of the Service after such posting will constitute acceptance by you of such changes. This Agreement includes our Privacy Policy and any notices regarding the Website.

Description of the Service

thethefirstdigitalgroup.com provides users with access to its experts in the field of technical support services. The services include but ARE NOT limited to computer configuration and programs installations. Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Agreement. You are responsible for obtaining access to the Service, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Service, including a computer and modem or other access devices.

By accessing the Website, you consent to have this Agreement provided to you in electronic form. Please print a copy of this document for your records. To retain an electronic copy of this Agreement, you may save it ON any word processing program. You have a right to a paper copy of this Agreement. If you would like a paper copy, please contact us by completing the form here. If you request a paper copy of the Agreement, your account will be suspended until you return a signed copy of the paper agreement to thefirstdigitalgroup.com.

The services offered under this site are being charged in Euros and USD.

Proprietary Rights

thethefirstdigitalgroup.com owns and retains all proprietary rights in the Service. The Website contains the copyrighted material, trademarks, and other proprietary information of thefirstdigitalgroup.com, and its licensors. Except for that information which is in the public domain or for which you have been given written permission, you agree not to reproduce, duplicate, copy, sell, trade, resell, modify, publish, transmit, distribute, perform, display, create derivative works, or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service or computer code that powers the Service (hereafter sometimes “Software”). You may not post, distribute, reproduce or create derivative works in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. As between You and thethefirstdigitalgroup.com, You own all right, title and interest in your logos and trademarks. This is so, once they are not derived from thethefirstdigitalgroup.com proprietary information. You agree to and hereby do grant thefirstdigitalgroup.com the limited, non-exclusive right and license to reproduce, distribute, display and use any of your content and intellectual property as necessary to perform its obligations under this Agreement. You also grant thefirstdigitalgroup.com a license to use your name and logo in thefirstdigitalgroup.com marketing materials and customer lists, including on the thefirstdigitalgroup.com website.

Privacy

For more information visit our Privacy Policy, which is incorporated into this Agreement. Further, you acknowledge, consent and agree that thefirstdigitalgroup.com may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any your content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of thefirstdigitalgroup.com, its users and the public.

Personal Use

The Service is made available to you for your personal use only. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service. You are responsible for maintaining the confidentiality of your Service password and account, if applicable, and are responsible for all activities that occur thereunder. thefirstdigitalgroup.com reserves the right to refuse service to anyone at any time without notice for any reason.

Proper Use

You agree that you are responsible for your own communications and for any consequences thereof. Your use of the Service is subject to your acceptance of and compliance with this Agreement. You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence. You shall not, shall not agree to, and shall not authorize or encourage any third party to: (i) use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as determined by thefirstdigitalgroup.com in its sole discretion; (ii) upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property rights or another proprietary, contractual or fiduciary rights or obligations; (iii) prevent others from using the Service; or (iv) use the Service for any fraudulent or inappropriate purpose. Violation of any of the foregoing may result in immediate termination of this Agreement and may subject you to state and federal penalties and other legal consequences. thefirstdigitalgroup.com reserves the right, but shall have no obligation, to investigate your use of the Service in order to determine whether a violation of this agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.

Unauthorized Uses

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service or thefirstdigitalgroup.com. You may not reverse engineer or reuse source code that is in public view. This includes any and all javascript. The code is thefirstdigitalgroup.com copyright. You shall not transmit any worms or viruses or any code of a destructive nature. You agree not to modify the Software in any manner or form, nor to use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is provided by thefirstdigitalgroup.com for use in accessing the Service. You acknowledge that the Service is not intended for permanent storage and agree not to use the Service for archiving or back-up purposes.

Blocking of IP Addresses

In order to protect the integrity of the Service, thefirstdigitalgroup.com reserves the right at any time in its sole discretion to block Registrants and Members from certain IP addresses from accessing the Website.

Modifications to Service

thefirstdigitalgroup.com reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that thefirstdigitalgroup.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Disclaimers of Warranties

thefirstdigitalgroup.com EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND QUIET ENJOYMENT. thefirstdigitalgroup.com MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS-FREE, ERROR-FREE, ACCURATE OR RELIABLE. thefirstdigitalgroup.com DOES NOT MAKE ANY WARRANTY THAT ANY DEFECT IN THE SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM thefirstdigitalgroup.com OR THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

You agree that you must evaluate, and bear all risks associated with, the use of the Service, including any reliance on the accuracy, completeness, or usefulness of the service. In this regard, you acknowledge that you may not rely on any Content created by thefirstdigitalgroup.com or submitted to thefirstdigitalgroup.com and all other parts of the Service. Use of the Website and the Services may result in technical malfunction, delay, or other problems with other systems, programs, or computer hardware. thefirstdigitalgroup.com cannot and does not guarantee compatibility with other systems and hardware.

Third-Party Content

Certain content, products, and services available via the Service may include materials from third parties. In addition, thefirstdigitalgroup.com may provide links to certain third-party websites. You acknowledge and agree that thefirstdigitalgroup.com is not responsible for examining or evaluating the content or accuracy of any such third-party material or websites. Links to other websites are provided solely as a convenience to you. Because thefirstdigitalgroup.com has no control over such sites and resources, you acknowledge and agree that thefirstdigitalgroup.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that thefirstdigitalgroup.com is not in any way responsible for any such use by you.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will thefirstdigitalgroup.com be liable to you or any third person for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if thefirstdigitalgroup.com has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from your inability to access or obtain any goods, data, information or services through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any content posted on the Website or transmitted to you or other users of the Service; or (vi) any inaccurate or out-of-date content produced by the tools or published on the Website; or (vii) any other matter relating to the Service. Notwithstanding any provision to the contrary, thefirstdigitalgroup.com’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to thefirstdigitalgroup.com in the twelve (12) months prior to the claimed injury or damage.

Indemnity by the Client

You agree to indemnify and hold thefirstdigitalgroup.com, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties and/or your negligent or willful acts, and/or the violation by you of thefirstdigitalgroup.com’s or any third party’s rights, including without limitation privacy rights, other property rights, trade secret, proprietary information, trademark, copyright, or patent rights, and claims for libel slander, or unfair trade practices in connection with the use or operation of the Service. Your obligation to indemnify will survive the expiration or termination of this Agreement by either party for any reason.

Confidential Information

You agree to hold thefirstdigitalgroup.com Confidential Information in confidence during the term of this Agreement and for a period of four (4) years after termination of this Agreement. You agree that, unless required by law, you will not make thefirstdigitalgroup.com’s Confidential Information available in any form to any third party or use thefirstdigitalgroup.com’s Confidential Information for any purpose other than the implementation of this Agreement. If you are required by law to disclose thefirstdigitalgroup.com’s Confidential Information, you will provide thefirstdigitalgroup.com with reasonable notice of your intent to comply and provide all reasonable cooperation in assisting thefirstdigitalgroup.com to minimize the disclosure.

“Confidential Information” means any information disclosed by thefirstdigitalgroup.com to you under circumstances that would lead a reasonable person to conclude that the information was confidential. Notwithstanding the above, the following types of information shall be considered Confidential Information, regardless of whether they are marked as such: any software or documentation related to the Services, trade secrets, technical know-how, inventions, educational materials, product development plans, pricing, marketing plans, and customer lists. Confidential Information shall not include information that: (i) is or becomes generally available through no act or omission of yours; (ii) was in your lawful possession prior to the disclosure and had not been obtained by you either directly or indirectly from thefirstdigitalgroup.com or (iii) is lawfully disclosed to you by a third party without restriction on disclosure. In the event that you become aware of unauthorized use or disclosure of any thefirstdigitalgroup.com Confidential Information, you will promptly inform thefirstdigitalgroup.com and provide reasonable assistance in the investigation or prosecution of any such unauthorized use or disclosure.

Term and Termination

This Agreement will remain in full force and effect while you use the Services. You may cancel your use of the Service at any time, for any reason by providing notice to thefirstdigitalgroup.com by completing the form at thefirstdigitalgroup.com. thefirstdigitalgroup.com may, at any time and for any reason, terminate this Agreement, your account or your use of the Services by sending a notice to you at the email addressed to your email account or by email or courier service to the address you provided for the Services. All notices to you shall be deemed effective on the first calendar day following the date of electronic mailing or on the fourth calendar day following the date of first-class mailing or deposit with a commercial courier service. In the event of termination, your account will be suspended and disabled and you may not be granted access to your account or any files or other content contained in your account. If thefirstdigitalgroup.com terminates your use of this Service because you have breached this Agreement, you will not be entitled to any refund of unused fees that you have paid to thefirstdigitalgroup.com. Sections of this Agreement relating to (1) your account, password and security, (2) disclaimer of warranties and limitation of liability, (3) indemnification, (4) confidentiality and proprietary information, and (5) jurisdiction and choice of law, shall survive such termination, as well as any other provisions, which by their nature may survive such termination.

Jurisdiction and Choice of Law

Other

The failure of thefirstdigitalgroup.com to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The Terms of Service, the Privacy Policy and thefirstdigitalgroup.com’s other customer policies posted on the Website constitute the entire agreement between you and thefirstdigitalgroup.com and govern your use of the Service, superseding any prior agreements between you and thefirstdigitalgroup.com (including, but not limited to, any prior versions of the Terms of Service). You agree that, except as otherwise expressly provided in this Agreement, there shall be no third-party beneficiaries to this Agreement.

Reversals

Definition of Reversal

A Reversal is the drawback that Merchant provides a buyer/payer for the value of a purchase.
Payment Gateway will apply Reversals upon Merchant request. An exception to this rule
applies when the payment instrument’s issuer requests a Reversal, based on a claim from a payer,
backed by the applicable legislation and as long as said issuer provides the technology required for
this process.

Reversal Applicability

A Reversal will apply in the following events:

When the buyer/payer has been the object of fraud.
When Merchant suspects payer identity theft, in which case the Merchant must authorize Reversal.
When the buyer/payer has not requested the purchase.
When the value of a purchase is charged and discounted from the buyer more than once.
When the buyer has revoked his/her authorization to charge for periodic payments from his/her cards or bank accounts before the payment instrument’s issuer and the Merchant, and said charges have continued after the date of reversal.
Upon Merchant request, when the buyer/payer has made a mistake when selecting the product.
Upon Merchant request, when the buyer/payer exercises his/her right of first refusal before the Merchant.
When the Merchant has cancelled the sale in lieu of product stock.
Upon Merchant request when the product has not been received promptly by the buyer/payer.
Upon Merchant request when the product delivered by the Merchant does not correspond to that requested by the buyer/payer.
Upon Merchant request when the product is delivered by the Merchant to the buyer/payer in bad condition, bad quality or defective.
Upon Merchant request when the product does not meet the manufacturer’s specifications or those described in the information provided around the product, or when it does not meet the needs for which it was produced or sold.
The Merchant or the payment instrument’s issuer will notify PSP of said request so that PSP may proceed to reverse payment.

Procedure for the request of Reversals

Reversal requests must be sent by the Client or by the corresponding payment instrument’s issuer to info@thethefirstdigitalgroup.com.

A request for Reversal from Merchant must include:

Transaction number.
Transaction date.
Transaction value.
Reversal amount requested.
An express statement of the reason or reasons that are grounds for the payment Reversal request; they must correspond to one or some of those mentioned in “Reversal Applicability” section of this Policy.

Exemption from liability

The Merchant is held liable for its own Reversal order or authorization.

Security Capabilities & Policy For Transmission of Payment

What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account. How do we protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access. Credit Card Details All credit card payments are processed securely through a reliable gateway.

What about Cookies?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login, once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the website.

Your Consent
By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes here so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored – this ensures you will be happy with the security of your transaction.

In case you have any enquiries you can contact us here info@thethefirstdigitalgroup.com.

authorization.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

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