Assist your clients in getting the most out of your product and enhancing the customer experience that your service provides. We specialize in offering high-end customer service at First Digital Group so that our clients may focus on their core business. We assist clients with the proper usage of products or services thanks to our well-trained staff, time management, and cutting-edge support technologies. It includes support with product or service planning, installation, training, troubleshooting, and upgrades.
MULTILINGUAL CUSTOMER SUPPORT
Our team consists of over 150 highly qualified professionals that provide assistance in over 10 languages for over 55 different products. We serve over a million end users from a variety of industries, including Fortune 500 companies and unicorns.
TECHNICAL SUPPORT DESK
Our solutions aid in the improvement of productivity and performance, as well as the reduction of response time, effective task management, and billing accuracy. All of our services are provided in accordance with the most recent ITIL framework.
To provide the highest quality of service, our staff use tools that provide a pleasant customer experience.
SELECTED PROJECT – DISCONNECTION SERVICES
First Digital Group successfully disconnected various services that our customer, a global leader in communication, media, and entertainment, and technology provides to their end users, resulting in increased efficiency and lower costs of potential fees due to late service execution.
Challenge
Resolve a 1-year backlog in 7 months and set a continuous improvement goal of 5% productivity gains per year.
The project’s scope
Managing customer service disconnections in accordance with agreed-upon SLAs while providing the greatest possible customer experience.
Team
Project managers with a track record of success
Dedicated to upholding the greatest levels of social, ethical, and environmental responsibilities, as well as ethical business practices.